Frequently Asked Questions
What is your shipping policy?
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We offer free shipping on orders over $49. Standard shipping is $5.49 (7–15 business days), Express is $14.99 (3–7 business days), and Free Shipping on orders over $49 (10–20 business days).
How long does it take to receive my order?
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Orders are processed in 1–3 business days. Standard shipping takes 7–15 business days, while Express shipping is 3–7 business days.
What are your return and refund policies?
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You have 30 days from delivery to return unused items in original packaging. We cover return shipping only for damaged, faulty, or wrong items. Refunds are processed in 5–10 business days.
Are there any local import duties?
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Customers may be responsible for local import duties and taxes. These are calculated at checkout based on your country of delivery.
Can I track my order?
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Yes, every order gets a tracking number the moment it leaves our facility. You can track your shipment directly through our secure portal.